Team Discipline
"During team negotiations, expect your opponents to pick on individual members of your team to gain an advantage. As team leader, it's your job to spot trouble (and manage/discipline your team):
- Body language that a member of your team may be sending off.
- Team members who fall under the spell of your opponent for whatever reason: brilliance, flattery, etc.
- Team members who start to rework the agenda. Opponents will spot the breakdown in team discipline and work it.
- Passing information through idle conversation around the table.
- Team members contesting one another at the negotiating table - perhaps the most costly error when done within earshot of an opponent."
A few things came to mind while reading the clip since this advice applies to more than just negotiation situations. I wrote about one situation previously after I sat through a particularly disturbing presentation. What was most distressing about the presentation was the faces of the other members of the presenter's team while he spoke.
I often look at people other than the presenter during sales pitches. I'm amazed at how often they will give away a potential problem with their looks as their presenter touches on some topic.
Once a member of our team was having a problem with something being said by our presenter in response to a question. She made a sound, starting to interrupt and it was picked up by one of the people we were presenting too. He pointed at her and said "do you have a problem with that answer?" It wasn't a huge deal, but it added a wrinkle to the presentation and is one of the reasons that I usually limit the number of people participating in sales presentations to those necessary and sufficient to lay out the information, make the organizational commitments and close the deal.
It is a shame when huge amounts of effort are put into a detailed presentation, hours of practice are committed and then a look on the face of a person who didn't even need to be in the meeting casts doubt on something said. It is worth reminding participants in a group meeting who is making the commitments, when they should interject (I always tell team members to speak up if I am saying something incorrect) and that they will very likely be watched while others are speaking.
Thanks, Business Digest.

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